Creepy Panda Photobomb 1

Creepy Panda Photobomb
Just when you thought it was safe to go back to the zoo with your sister.  Beware the Panda!

Radisson Customer Service Update 2

I have some good news/bad news updates on my recent issues with Radisson.  A quick reset.  I have stayed at a Radisson in Austin a few times this year.  I travel on business quite a bit, and Radisson has a chance to pick up 50+ nights from me this year.  I am a member of ...

News Anchor Takes a Fall 2

Houston ABC 13 news anchor Melanie Lawson falls out of her chair during a news cast.  Of course, she falls because she is engaged in horse play!!  It really pays to watch local news for times just like this one. I love it when she hits the ground and you hear her say “Oh well” ...

Radisson/Carlson Hotels – I’ll Sell You a Clue 1

Radisson/Carlson Hotels - I'll Sell You a Clue
It’s been 10 days since I told you all about my experience with Radisson and the goldpoints plus program.  My hope was that I would be contacted by someone at Radisson or goldpoints plus.  They would explain to me that all of this was a misunderstanding.  They would tell me that I was right, and ...

Email Acquisition and Deliverability 1

I had an interesting experience this past weekend that had me thinking about the nuts and bolts process of email acquisition.  My wife and I were in a store that specialized in home furnishings.  She loves this store, and I can’t stand it.  I was playing the role of good husband though, and bit the ...

TheSixtyOne.com – Social, Customer Service, Brains = FAIL 5

This is a story of failure.  The sixtyone.com is a music site mashed up with a strong social element.  This was an everyday stop for me on the ol’ information super duper highway.  Every morning when I sat down to work, this was one of the first tabs I opened.  The music of great artists ...