TheSixtyOne.com – Social, Customer Service, Brains = FAIL 5

This is a story of failure.  The sixtyone.com is a music site mashed up with a strong social element.  This was an everyday stop for me on the ol’ information super duper highway.  Every morning when I sat down to work, this was one of the first tabs I opened.  The music of great artists ...

The Future Of Social Media – Part II: The Consumer 1

In Part II of our discussion of the future of social media, I want to look at the medium from the point of view of the consumer.  I am someone who wants to buy something, communicate with a company, receive support, or just scream and yell about someone with which I have a business relationship.  ...