My Irrational Travel Fear 1

I am a seasoned traveler.  I have flown literally hundreds of thousands of miles.  I don’t get nervous about flying, landing, thunderstorms, or even crashing.  Flying in an airplane is no different than riding in a car, except that I get uninterrupted time to read a book.  I am afraid of heights, but I love ...

Woot Acquired By Amazon 1

This is why I love Woot and always have.  Woot was acquired by Amazon today in another (think Zappos) strong acquisition of a company that just gets what online business is all about.  You can never have too much customer service and creativity as part of your organization.  Read the letter from the CEO to ...

Twitter Advice For Verizon 1

What’s the point of having a corporate Twitter account if you can’t provide good customer service?  Verizon is a perfect example of a company attempting to use social media and failing.  Customer support at Verizon reached out to me via Twitter, yet failed to deliver any kind of support.  This is the second time this ...

Keller, Texas – It’s Time For A Change 6

Keller, Texas - It's Time For A Change
I am a resident of Keller, Texas.  This is a fantastic place to live and raise a family.  Keller was recently voted one of the best cities in America to live, and I couldn’t agree more.  I do, however, have a bone to pick with the city and school district that should be remedied.  It ...

Senator McCain’s Social Voice = FAIL 1

John McCain wants us to believe he has a social media voice.  Of course he does, he’s got to have one.  All of us must have a social media voice.  We’ve all got to build our own personal brands.  I think we would all agree that a voice is necessary in our new digital/social world.  ...

Verizon Sucks And I’m A Sucker 10

Verizon Sucks And I'm A Sucker
Verizon sucks, point period.  The lack of customer service is staggering.  The ancient weight of their bad business model is killing progress.   Technology is great, we’re leaps and bounds above where we were even five years ago.  It’s amazing the power that I have in my living room today.  I can work from anywhere ...