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by Kevin Senne on June 30, 2010 · 1 comment
What’s the point of having a corporate Twitter account if you can’t provide good customer service? Verizon is a perfect example of a company attempting to use social media and failing. Customer support at Verizon reached out to me via Twitter, yet failed to deliver any kind of support. This is the second time this [...]
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by Kevin Senne on June 9, 2010 · 1 comment
The Fail Whale is out in full force this morning as Twitter seems to have collapsed in upon itself. I am a fan of Twitter, but if they were Verizon, I would be screaming bloody murder. I don’t know how we take this to the next step if they can’t get this together. So many [...]
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by Kevin Senne on May 6, 2010 · 2 comments
The Facebook privacy issues continue to roll forward. I ran across a PCWorld article today with some great information. If you visit certain sites on the internet while you are still logged into Facebook, an application is added to Facebook without your knowledge. You can look at that application and see which friends have it [...]
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by Kevin Senne on March 29, 2010 · 2 comments
Twitter spam is less than 1% of all messages. Email spam runs about 9 out of every 10 messages. Twitter spam is down from a high of 11% in August 2009, according to according to a blog written by Twitter’s chief scientist, Abdur Chowdhury. New Scientist reports on the reach of email spam in this [...]
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by Kevin Senne on March 5, 2010 · 1 comment
I had an interesting experience this past weekend that had me thinking about the nuts and bolts process of email acquisition. My wife and I were in a store that specialized in home furnishings. She loves this store, and I can’t stand it. I was playing the role of good husband though, and bit the [...]
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by Kevin Senne on March 3, 2010 · 5 comments
This is a story of failure. The sixtyone.com is a music site mashed up with a strong social element. This was an everyday stop for me on the ol’ information super duper highway. Every morning when I sat down to work, this was one of the first tabs I opened. The music of great artists [...]
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