Twitter Advice For Verizon 1

What’s the point of having a corporate Twitter account if you can’t provide good customer service?  Verizon is a perfect example of a company attempting to use social media and failing.  Customer support at Verizon reached out to me via Twitter, yet failed to deliver any kind of support.  This is the second time this ...

Don’t Tell Mom – Somebody Killed Twitter 1

Don't Tell Mom - Somebody Killed Twitter
The Fail Whale is out in full force this morning as Twitter seems to have collapsed in upon itself.  I am a fan of Twitter, but if they were Verizon, I would be screaming bloody murder.  I don’t know how we take this to the next step if they can’t get this together.  So many ...

Spam Numbers Are In – What Do They Mean? 2

Twitter spam is less than 1% of all messages.  Email spam runs about 9 out of every 10 messages.  Twitter spam is down from a high of 11% in August 2009, according to according to a blog written by Twitter’s chief scientist, Abdur Chowdhury.  New Scientist reports on the reach of email spam in this ...

Email Acquisition and Deliverability 1

I had an interesting experience this past weekend that had me thinking about the nuts and bolts process of email acquisition.  My wife and I were in a store that specialized in home furnishings.  She loves this store, and I can’t stand it.  I was playing the role of good husband though, and bit the ...

TheSixtyOne.com – Social, Customer Service, Brains = FAIL 5

This is a story of failure.  The sixtyone.com is a music site mashed up with a strong social element.  This was an everyday stop for me on the ol’ information super duper highway.  Every morning when I sat down to work, this was one of the first tabs I opened.  The music of great artists ...