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by Kevin Senne on August 25, 2010 · 2 comments
There is a scourge taking over the land of Facebook that must be stopped. If we band together, we can stop this annoying poster once and for all. I call this phenomenon the “Underposter” and I am 100% certain that anyone who has more than 2 friends on Facebook has encountered it. What is The [...]
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by Kevin Senne on June 30, 2010 · 1 comment
This is why I love Woot and always have. Woot was acquired by Amazon today in another (think Zappos) strong acquisition of a company that just gets what online business is all about. You can never have too much customer service and creativity as part of your organization. Read the letter from the CEO to [...]
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by Kevin Senne on June 30, 2010 · 1 comment
What’s the point of having a corporate Twitter account if you can’t provide good customer service? Verizon is a perfect example of a company attempting to use social media and failing. Customer support at Verizon reached out to me via Twitter, yet failed to deliver any kind of support. This is the second time this [...]
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by Kevin Senne on June 9, 2010 · 1 comment
The Fail Whale is out in full force this morning as Twitter seems to have collapsed in upon itself. I am a fan of Twitter, but if they were Verizon, I would be screaming bloody murder. I don’t know how we take this to the next step if they can’t get this together. So many [...]
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by Kevin Senne on May 6, 2010 · 2 comments
The Facebook privacy issues continue to roll forward. I ran across a PCWorld article today with some great information. If you visit certain sites on the internet while you are still logged into Facebook, an application is added to Facebook without your knowledge. You can look at that application and see which friends have it [...]
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by Kevin Senne on March 29, 2010 · 2 comments
Twitter spam is less than 1% of all messages. Email spam runs about 9 out of every 10 messages. Twitter spam is down from a high of 11% in August 2009, according to according to a blog written by Twitter’s chief scientist, Abdur Chowdhury. New Scientist reports on the reach of email spam in this [...]
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