Radisson Customer Service Update 2

I have some good news/bad news updates on my recent issues with Radisson.  A quick reset.  I have stayed at a Radisson in Austin a few times this year.  I travel on business quite a bit, and Radisson has a chance to pick up 50+ nights from me this year.  I am a member of ...

Radisson/Carlson Hotels – I’ll Sell You a Clue 1

Radisson/Carlson Hotels - I'll Sell You a Clue
It’s been 10 days since I told you all about my experience with Radisson and the goldpoints plus program.  My hope was that I would be contacted by someone at Radisson or goldpoints plus.  They would explain to me that all of this was a misunderstanding.  They would tell me that I was right, and ...

An Email Consumer Point of View 2

I ran across a great article tonight by David Meerman Scott on webinknow.com.  David talks about an email he received from American Airlines.  He is a super elite customer.  His point is that the email he received just isn’t relevant.  If you’ve talked to me for more than 30 seconds, you know how I feel ...

Email Acquisition and Deliverability 1

I had an interesting experience this past weekend that had me thinking about the nuts and bolts process of email acquisition.  My wife and I were in a store that specialized in home furnishings.  She loves this store, and I can’t stand it.  I was playing the role of good husband though, and bit the ...

TheSixtyOne.com – Social, Customer Service, Brains = FAIL 5

This is a story of failure.  The sixtyone.com is a music site mashed up with a strong social element.  This was an everyday stop for me on the ol’ information super duper highway.  Every morning when I sat down to work, this was one of the first tabs I opened.  The music of great artists ...

Marketing Loyalty – Why I Heart American Airlines

I am once again a frequent customer of the friendly skies.  In 2008, I flew about 60,000 miles.  With the exception of one flight, they were all on American Airlines.  In 2009, the company I was working for basically imploded, and we quickly pretended to be “fiscally responsible” and cut travel.  I made 2 trips ...