Posts tagged as:

customer service

Radisson Customer Service Update

by Kevin Senne on March 26, 2010 · 2 comments

I have some good news/bad news updates on my recent issues with Radisson.  A quick reset.  I have stayed at a Radisson in Austin a few times this year.  I travel on business quite a bit, and Radisson has a chance to pick up 50+ nights from me this year.  I am a member of [...]

{ 2 comments }

Radisson/Carlson Hotels – I’ll Sell You a Clue

by Kevin Senne on March 21, 2010 · 1 comment

It’s been 10 days since I told you all about my experience with Radisson and the goldpoints plus program.  My hope was that I would be contacted by someone at Radisson or goldpoints plus.  They would explain to me that all of this was a misunderstanding.  They would tell me that I was right, and [...]

{ 1 comment }

An Email Consumer Point of View

by Kevin Senne on March 6, 2010 · 2 comments

I ran across a great article tonight by David Meerman Scott on webinknow.com.  David talks about an email he received from American Airlines.  He is a super elite customer.  His point is that the email he received just isn’t relevant.  If you’ve talked to me for more than 30 seconds, you know how I feel [...]

{ 2 comments }

Email Acquisition and Deliverability

by Kevin Senne on March 5, 2010 · 1 comment

I had an interesting experience this past weekend that had me thinking about the nuts and bolts process of email acquisition.  My wife and I were in a store that specialized in home furnishings.  She loves this store, and I can’t stand it.  I was playing the role of good husband though, and bit the [...]

{ 1 comment }

TheSixtyOne.com – Social, Customer Service, Brains = FAIL

by Kevin Senne on March 3, 2010 · 5 comments

This is a story of failure.  The sixtyone.com is a music site mashed up with a strong social element.  This was an everyday stop for me on the ol’ information super duper highway.  Every morning when I sat down to work, this was one of the first tabs I opened.  The music of great artists [...]

{ 5 comments }

Marketing Loyalty – Why I Heart American Airlines

by Kevin Senne on February 4, 2010 · 0 comments

I am once again a frequent customer of the friendly skies.  In 2008, I flew about 60,000 miles.  With the exception of one flight, they were all on American Airlines.  In 2009, the company I was working for basically imploded, and we quickly pretended to be “fiscally responsible” and cut travel.  I made 2 trips [...]

{ 0 comments }

← Previous Entries

Next Entries →