This is why I love Woot and always have. Woot was acquired by Amazon today in another (think Zappos) strong acquisition of a company that just gets what online business is all about. You can never have too much customer service and creativity as part of your organization. Read the letter from the CEO to [...]
What’s the point of having a corporate Twitter account if you can’t provide good customer service? Verizon is a perfect example of a company attempting to use social media and failing. Customer support at Verizon reached out to me via Twitter, yet failed to deliver any kind of support. This is the second time this [...]
A very disturbing article coming from CBS13 in Sacramento, CA. My Verizon troubles have continued, so in researching other customer service issues, I came across this one. How disgusting that Verizon did nothing until the TV station got involved. I will post an update to my saga in a new post. Please read and get [...]
Tony Hayward, the CEO of BP is thinking about what’s important. Watch this amazing video, where he actually says that “I’d like my life back.” Yes, that’s right Mr. Hayward has had enough of all this working. I understand what he’s talking about. The Gulf of Mexico is hot and humid this time of year. [...]
Hyatt is making changes to their Gold Passport program. In this supposed tough travel market where airlines can’t fill seats, and hotels can’t fill rooms, loyalty programs continue to take hit after hit. Hyatt has “shifted” hotels across categories and added a new and more expensive 6th category. Hyatt tells us they have moved 65 [...]
The Facebook privacy issues continue to roll forward. I ran across a PCWorld article today with some great information. If you visit certain sites on the internet while you are still logged into Facebook, an application is added to Facebook without your knowledge. You can look at that application and see which friends have it [...]
