Sally Beauty Supply Bait and Switch 2

Beware of doing business with Sally Beauty.  I was taken this holiday season by very bad customer service and general incompetence. Here’s the scenario.  I ordered a package special at the end of November.  The deal was that if you bought a couple of items, you received other items for free.  This worked out very ...

Twitter Advice For Verizon 1

What’s the point of having a corporate Twitter account if you can’t provide good customer service?  Verizon is a perfect example of a company attempting to use social media and failing.  Customer support at Verizon reached out to me via Twitter, yet failed to deliver any kind of support.  This is the second time this ...